Questions
HOLIDAY CUTOFF IS NOVEMBER 29, 2014
WE WILL RESUME SHIPPING IN LATE JANUARY
HAPPY HOLIDAYS
FROM OUR FAMILY TO YOURS!
HOWEVER...
If you need something email me and I might be able to accommodate your request.
I need this ASAP... Can my order be rushed?
Yes, in most cases,
Yes, in most cases,
rush orders can be shipped within 4 days,
depending on the item.
We strive to keep each item in stock and readily available
to be painted and personalized within a few days.
(Depending on Item)
***All rush orders do require a $10 RUSH ORDER FEE
and we must be notified by email and or phone***
NORMAL LEAD TIME VARIES FROM ITEM TO ITEM.
Please contact us for time frame.
Are these items durable?
Absolutely!
They are made to outlast lots of normal kiddie use...
I polyurethane every item after painting...
That is why every item takes at least 4 days to paint!
DO NOT use any chemical cleaners...
ONLY water and a mild soap.
What if I need to return my item?
Returns are treated on a case by case basis.
Returns are treated on a case by case basis.
Due to the nature of personalized items,
I cannot accept returns unless
I have misrepresented the product,
or it is damaged or flawed.
With that being said, I stand behind my work 110%,
and if for some reason you are not satasfied with your purchase,
I will do anything within reason to fix the problem.
I take pride in our customer service.
However please understand
that we receive over 100 emails per day...
I do my best to get through them as fast as possible...
